After reportedly passing the KYC verification, no further communication has been received from the casino, and approximately 5600 USDT is missing from the account. The issue is sport betting related, therefore, we have rejected the complaint. The player from Argentina having a blocked account with a pending $70,000 withdrawal is being accused of arbitrage and other suspicious activities by the casino. The player denies the allegations and claims to have won the money fairly and is demanding the payout. The casino has provided us with evidence of multiple accounts, therefore, we have rejected the complaint.

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Player struggles to change account email.

• The site offers deposits and withdrawals not only to Visa and Mastercard but also to various e-wallets.
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• The player from China is unable to log into his account after completing Skype video verification on the 1win platform.
• However, the complaint was reopened a year later on the request of the casino representative.
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The player from Israel withdrew funds from his 1win account to his crypto wallet on January 6th, 2025, the complaint was rejected due to being a duplicate of already existing complaint. The player from Sri Lanka reports that their account with 1win is blocked after successfully completing a verification process. The account is now closed, and they cannot log in, with their funds of 150,000 LKR missing without any explanation. Many online casinos have clear limits on how much players can win or withdraw.

Player’s account blocked after KYC request.

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Player can’t update email on account.

Despite having submitted KYC documents upon request, his account had been subsequently blocked. The email from 1win had suggested a rules violation, but no specific violation details had been provided. As a result, we found the complaint had been unjustified due to the player’s breach of the casino’s rules. The player from Israel had requested a withdrawal less than two weeks prior to submitting this complaint. The player had claimed his balance was deleted without any transactions indicating a loss. The casino had responded stating the withdrawal was cancelled by the player and the funds were lost in a game.

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• The issue was resolved after the Complaints Team intervened and contacted the casino, which led to the player receiving her pending withdrawals.
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• The player from Argentina had deposited and attempted to withdraw 20900, at which point his casino account was locked.
• What’s more, our 1Win app is available for download on both Android and iOS devices, making it easy to access your account on-the-go.
• The player from Germany probaly complains about unprocessed withdrawal.
• He claimed he hadn’t been asked to complete any KYC verification and hadn’t received any response from the casino’s support.

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However, after attempting to log in with 200,000 pesos left in the account, access was denied, and support claimed the account did not exist. The player believed the account had been closed to avoid paying out the winnings. The player did not respond to the Complaints Team’s requests for additional information, leading to the rejection of the complaint.

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• The player from Italy has been waiting for a withdrawal for less than two weeks.
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• However, we had informed the player that our forum primarily dealt with complaints related to online casinos, and his issue seemed to be more related to sports betting.

The player from Chile had attempted to withdraw her winnings, but her request was rejected. Instead of refunding the money to her game account, the casino had retained it. Despite her contacting support, the player had not received a solution. She stated that she had played with a deposit of 5000 and made a successful withdrawal to another account. She also clarified that she had not accumulated her winnings with a bonus.

The player from China requested a withdrawal more than two weeks ago prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”. The player from India had her 1win account blocked for a few months due to alleged multiple software account fraud.

Player’s account is blocked with no clear violation.

• The Complaints Team acknowledged the player’s concern regarding the delay, which had exceeded 14 days without communication from the casino after submitting the required documents.
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• The player from Peru was unable to withdraw funds due to account verification issues, as the system prompted her to enter a different account.
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• The player from Portugal has requested a withdrawal prior to submitting this complaint.

Without the confirmation from the player we were forced to reject the complaint. The player from Finland is experiencing difficulties withdrawing his funds. The player from Italy is experiencing difficulties withdrawing his funds. We rejected this complaint as the funds have been played before we could intervene.

• The casino provided us sufficient evidence of duplicate accounts therefore we rejected the complaint.
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• The player from Peru had experienced a delay in her withdrawal process from the casino.

Player’s withdrawal delayed after winnings, account blocked.

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Player’s account has been closed for alleged fraud.

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The player had confirmed that their account was fully KYC verified and there were no bonuses involved. The casino’s support had kept advising that the withdrawal would be completed in 48 hours, but the money never left the account. After the complaint was raised, the player reported that the withdrawal had been successful.

The player from Nigeria deposited money into 1win casino and later won 3.5 million Naira. Casino provided us with evidence of multiple accounts therefore we have rejected the complaint. The player from India reported that his 1WIN casino account had been inexplicably blocked. The player had confirmed that he was a long-term customer of the casino and had accumulated his balance through poker games without any active bonus.

The casino decided to pay the player his balance on this occasion to provide a resolution to the situation. However, the player continued to face issues regarding a missing deposit. The player was advised to contact the payment services for further clarification. Ultimately, the complaint was reclassified as resolved after the player indicated that the situation had been addressed. The player from Ivory Coast had been waiting for his withdrawal for several months. After he provided his verification documents, the casino had blocked his account without providing an explanation.

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The player from India has had his 1win account blocked for several months on the grounds of alleged multiple software account fraud. The player from Argentina initiated a withdrawal and sent KYC documents when the funds weren’t credited within the specified 48-hour window. It’s been 17 days since the submission and the player hasn’t received a response nor the funds. After our intervention, we were able to help the player to get their winnings. The player from China is unable to log into his account after completing Skype video verification on the 1win platform. Despite inquiries, he received no responses from customer service.

The player from India had their account blocked by the casino 1win after attempting to withdraw Rs. 26,879 and Rs. 7,000. Despite repeated requests, the player did not receive any evidence or further communication from the casino. The player from India’s account on the 1win platform was blocked on June 14, 2024, preventing access and leaving a ₹11,900 withdrawal pending.

Withdrawal Process

The casino had claimed that the player had violated their terms and conditions but didn’t provide any specific evidence. We had asked the casino to clarify their claims and the casino had decided to reactivate the player’s account and allow the withdrawal. The player had confirmed that he received his winnings and the issue was resolved then. The player from Italy had experienced difficulties in withdrawing his winnings via credit card. He claimed he hadn’t been asked to complete any KYC verification and hadn’t received any response from the casino’s support. He also stated that he had tried to withdraw his winnings using two different cards.

The player from Brazil would like to close their casino account. The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player from India has been waiting for a withdrawal for less than two weeks. The player from Brazil has been blocked after requesting a withdrawal.

The player from India, a VIP at 1win casino for 7 months, had a withdrawal pending since June 28. The player received a partial withdrawal of 195,000 INR but reported that a deposit of 100,007 INR was not credited to his gaming account before his account was blocked. After investigation, it was determined that the player had breached the casino’s terms by using a third-party payment method for deposits. Consequently, the complaint was rejected due to this breach of terms and conditions. The player from Chile had been waiting 17 days for a response from 1win regarding his withdrawal request, despite having verified his account 18 days prior. The Complaints Team acknowledged the player’s negative experience and clarified that the casino’s investigation into his withdrawal might have been linked to his betting activity.

As we do not currently advise on matters directly related to sports betting rules, the complaint was rejected. The player from Nigeria was asked to provide documents to verify her identity. We contacted the casino but received no response, so the complaint was closed as unresolved.

Player’s concerned about account verification.

The player was asking for direct contact from the casino to resolve the issue. Despite our team’s efforts to communicate and provide assistance, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this 1win complaint.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. We contacted the casino and shared the information about the player’s account verified and the withdrawal request processed.

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Even though he deposited 15,000 INR and had a remaining balance of 14,200 INR, the casino did not provide any evidence to justify these claims. The player had requested an explanation and a refund of his remaining deposit. After we had requested evidence from the casino, it was revealed that the player had duplicate accounts. As a result, we were unable to assist the player further and his complaint was rejected. The player from Nigeria had his account blocked by 1win Casino due to accusations of fraudulent activity, which left his withdrawal of NGN 100,000 pending. Despite his assertions that he had adhered to the terms of service, the casino did not provide specific details of the alleged violation.

The player has since confirmed receipt of the funds, and the complaint has been marked as “resolved” in our system. The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player’s lack of response to inquiries, the complaint was rejected. Since the completion of the verification, she had not been able to process any withdrawals.